South Tyneside and Sunderland NHS Foundation Trust values listening to and supporting the people we care for – patients, service users, carers and relatives – to make sure we provide the best possible service. To achieve this, our key responsibilities are the measurement of patient experience, managing in-patient volunteers and raising awareness of carers. All of which are integral to the Patient Experience Improvement Plan within the Quality Strategy.
New digital platform for patient feedback
From 1st July 2021, a new cloud-based web browser will be available to enable patients to access the feedback survey via a number of routes, including a mobile app, website and QR codes.
This new way of gaining feedback will be the main way that we get this information, together with a paper-based survey.
Using multiple options of feedback methods, this ensures accessibility and inclusion for our patients whether that be within an in-patient, out-patient setting maternity, emergency departments or community services. The feedback we receive is a vital way for us to understand what we are doing well, but also where we need to make improvements.
If you have used any of our community services, please scan the QR Code above and complete the short survey.